Guarantees & Warranties

Product Guarantee & Warranty Details

Guarantee for Home and Garden products.

Kärcher test every machine before it leaves the factory and lifetime test every thousandth machine to ensure they will withstand many years of use, long beyond the guarantee period.

Alongside our stringent testing, we offer a Kärcher manufacturer guarantee on our products. The details for this are below:

• The Kärcher product is covered under guarantee by Kärcher (UK) Limited to be free of defective parts and materials for a period of 24 months from the date of purchase (or as otherwise stated at point of sale) providing the product is used for normal domestic duties. (For full list of guarantee periods by product, please see domestic machine list below).
• All guarantee periods commence on the date of purchase and are non-transferable.
• The guarantee is limited to the provision of repairs, free of charge within the specified period providing the above conditions are met and the original proof of purchase is provided.
• This guarantee applies to Home and Garden products (excluding accessories and detergents) used for domestic use only and shall not apply to any products used for commercial purposes.

Guarantee Exclusions;

The Kärcher Guarantee is a manufacturing cover for your domestic product. This Guarantee shall not apply to defects caused by:

• Misuse
• Neglect
• Accidental Damage
• Wear and tear
• Improper storage
• Installation or careless handling
• Frost damage/heat damage
• Alteration not carried out or authorised by Karcher approved supplier
• The use of incorrect supply voltage
• Contaminated water supply
• Unsuitable chemicals

ATTENTION

Hose coupling with Aquastop on the water connection of the device will cause damage to the pump
Never use a hose coupling with Aquastop on the water connection of the device. You can use an Aquastop coupling on the tap.

Use a garden hose (fabric reinforced, diameter at least
1/2 inch (13 mm), length at least 7.5 m, with commercially available quick coupling)

South West Cleaning Equipment and Kärcher (UK) Limited shall not be liable in any event at any time for any indirect or consequential loss or damage.

The rights and benefits under warranty are additional to your statutory rights which are not affected by this guarantee.

Domestic Machines List

Please note, for Pressure Washers, you must register your extended guarantee with Kärcher within 28 days of purchase in order for the 5 years to be valid. Products not registered or registered outside this time period will have a 2 year guarantee. The link to register your Pressure Washer with Kärcher is https://www.kaercher.com/int/welcome.html?cid=ps_ggl_Account_Prof&gad_source=1&gclid=CjwKCAjwm_SzBhAsEiwAXE2Cv-iXZuAaa9d3SFncGQv2EE2Rz5glGzEG0OX5uQqcsjFfPijpgauPfRoCSpAQAvD_BwE

Guarantee periods for Home and Garden machines in domestic use:

Please note: when you buy a product directly from www.swcleaningequipment.co.uk, your proof of purchase automatically validates the +1 FREE extra year guarantee. Product registration is not required for this however, product registration is required within 28 days of purchase from any retailer and www.swcleaningequipment.co.uk to validate the extended 5 year guarantee. This guarantee is applicable to Home and Garden Pressure Washers (including accessories in the packaging box provided with the device) intended for domestic use only. It does not extend to products intended for commercial use. The guarantee does not apply to accessories or detergents sold separately (without a Home and Garden device).

Pressure Washers purchased on and before 31st December 2023

Pressure Washers purchased on and after 1st January 2024. *5 years is only valid when you register your product within 28 days of purchase.

Other Home and Garden categories. *5 years is only valid when you register your product within 28 days of purchase.

Guarantee for Professional Cleaning Machine Products

The Kärcher Professional machines offer a wide range of cleaning solutions across all industry chanels

All Kärcher professional machines are covered for 1 year manufacturing guarantee when purchased directly with South West Cleaning Equipment and all accessories have a guarantee of 30 days.

1. All warranty periods commence on the date of purchase and are non-transferable.
2. The guarantee is limited to the provision of repairs, free of charge within the specified period providing the conditions are met.

Guarantee does not cover;

The Kärcher Guarantee is a manufacturing cover for your professional product. This Guarantee shall not apply to defects caused by;

• Misuse
• Neglect
• Accidental Damage
• Improper storage
• Installation or careless handling
• Frost damage/heat damage
• Alteration not carried out or authorised by Karcher approved supplier
• The use of incorrect supply voltage
• Contaminated water supply
• Unsuitable chemicals

Professional product guarantee does not cover accessories.

If your Professional machine was purchased with a different retailer or supplier you must contact them to initiate a guarantee claim.

If you have a South West Cleaning Equipment service plan with your machine please contact our service team: 

Tel.: 01392 672749

Email: [email protected]